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PRIVACY POLICY

AT MOTORFLAME,

We attach great importance to the protection of your personal data. This privacy policy explains what information we collect, how we use it, and what your rights are.

INFORMATION COLLECTED

When you place an order or use our site, we may collect:

  • Your identification information (name, first name, address, phone number, email address, Social Insurance Number).
     

  • Your payment information (processed securely by our payment provider; we never store your card numbers).
     

  • Your delivery-related information (address, chosen drop-off center, specific instructions).
     

  • Your preferences (chosen product, custom options, order history).

USE OF DATA

The collected data is used solely for the purposes of:

  • Processing and shipping your orders,
     

  • Informing you about the status of your purchase,
     

  • Providing after-sales service,
     

  • Improving our website and customer experience,
     

  • Complying with our legal and fiscal obligations.

DATA SHARING

MotorFlame does not sell, rent, or communicate your personal information to third parties, except in the following cases:

  • Logistics partners for delivery (carriers, drop-off centers)
     

  • Secure payment providers
     

  • Legal obligations (e.g., requests from authorities)
     

  • Business transfers, change of ownership, or structure (your information may be transferred to the new entity, always in compliance with this policy)

DATA SECURITY

​We implement technical and organizational measures to protect your data against unauthorized access, loss, alteration, or disclosure. Your payments are processed through secure systems that comply with international standards.

DATA CONSERVATION

Your information is retained only for the time necessary to manage your order and to comply with our legal obligations (e.g., accounting, tax).

YOUR RIGHTS

In accordance with applicable legislation, you have the following rights:

  • The right to access your data,

  • The right to rectification,

  • The right to erasure ("right to be forgotten"),

  • The right to object to certain processing,

  • The right to data portability.

You can exercise your rights at any time by contacting us at: contact.motorflame@gmail.com

COOKIES AND NAVIGATION

Our site may use cookies to improve your browsing experience (e.g., remembering your cart, your preferences). You can disable them in your browser settings, but some site features might not function correctly.

POLICITY CHANGES

MotorFlame reserves the right to modify this policy at any time to adapt to legal or technical developments. The most recent version will always be available on our site.

For any questions regarding the protection of your data: contact.motorflame@gmail.com

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